Nissan Note Owners Forum banner
1 - 14 of 14 Posts

·
Registered
Joined
·
9 Posts
Discussion Starter · #1 ·
Hi guys,

My 2015 Note 1.2 DIG-S Acenta Premium (that I've had for about two months now) has no locking wheel nut key. I've known this since soon after picking it up from the dealer (although the guy who sold it to me said that it was in the glovebox). After a brief check online to find they only cost £25 or so to replace, I decided to pick one up sometime in the near future.

Yesterday I called in to the local Nissan garage and asked about purchasing a new one, only to be told that I would need the code that would have come on a card when the car was first sold. Of course, the card is nowhere to be found amid the paperwork I received, nor has the code been recorded in the manual. The only other option the parts guy offered me (short of having the nuts removed by a specialist), was to book it in with Service to try all the keys they have, which I can't imagine would be cheap.

I have found this website that offers replacement keys without code, just by sending photos of on of the nuts, and proof of ownership. This only costs about £39, and seems legit. Does anybody have any experience there?

Failing that, the car is still in warranty, is it worth going back to the dealer and trying to get them to sort it?

Many thanks!
 

·
Registered
Joined
·
995 Posts
They have a bleedin cheek!
I would politley ask the dealer you purchased it from to gey you the problem resolved at their cost not yours. You bought the car in good faith that it was ready for the road. A car with no means to remove the wheels is taking the piss. Take it back to them.
 

·
Registered
Joined
·
78 Posts
If you have a look in my photo album, I have a couple of stud keys pictured in there that are surplus to requirements .... who knows, you might get lucky and one's a match!
If you live close to Cheltenham, might be worth a look?
Had the same problem with mine, but was a private sale, took it to the main dealers and they spent 20 minutes trying every single key on mine to get a match, but couldn't, ended up having them all removed and a new set installed .... such is life!
Your dealer doesn't sound particularly helpful, but going back and kicking off a little would seem the way to go.

Good luck.
 

·
Registered
Joined
·
4,709 Posts
Back to the dealer and kick-off.


If they won't play ball, call the RAC. They all carry a universal key which is hammered on and removes anything. They did this on my Alhambra when I had a puncture in an hospital car park and the locking nut was stripped after some ham-fisted clown at KwikFit had stripped the 'keying'.



OK you will need need a new set of locking nuts but at least you will have solved the problem.
 

·
Registered
Joined
·
9 Posts
Discussion Starter · #5 ·
Thanks folks, I will certainly start with the dealer and kick off if necessary.

Bagpuss, thanks very much for the offer, alas I'm nowhere near Cheltenham, but appreciated nonetheless.

Cheers Nigel B, good to know there's another way out of this.

Will let all you know how it goes!
 

·
Registered
Joined
·
9 Posts
Discussion Starter · #6 ·
OK, so on Monday I spoke to the dealers, the chap I spoke to first said it should show on the pre-handover checklist whether it had a locking wheel nut with it. I had no such paperwork and could not remember any such thing being given to me. On calling them back to tell them this, I spoke to the guy who originally sold me the car. I explained the whole thing to him, and he said he'd look into it and call me back in 10 minutes. 2 hours later, I called him again, and he fobbed me off suggesting I go to another garage who would charge much less than the dealer for finding out which key I needed. I should have kicked off here , but didn't, and checked with a local garage I'd used plenty of times before, who confirmed that only the dealer could do this. I then checked with the Nissan garage, who quoted £75 for half an hours work to check through their keys, plus the price of the key, another £20 on top.

At this point I was getting fed up with the whole thing, and instead of calling back the dealer, I must admit, I caved in and decided to try the "Locking Wheel Nut Keys" website I mentioned in the original post (LWNK if anyone wants the link again). I bought a key, and sent them some photos of one of the locking wheel nuts, with some of my drivers licence and logbook, along with the wrench size. Today (Friday), having used their cheapest postage, I received it, and it works perfectly. So full marks for them, and I'd recommend it if people have the same problem. It only cost just over £40 with postage.

As for the dealer, as soon as the warranty runs out, they'll be getting a review from me that will be fair but harsh on their after sales service and attention to detail (the valeting wasn't up to much - sticky sweet stuck in the glovebox, mouldy parcel shelf, which I had mentioned to them before).

Thanks again everyone for your help!
 

·
Registered
Joined
·
9 Posts
Discussion Starter · #9 ·
Ah, a google review - yes I will, although one unworthy star? I may be too soft, but surely one star should be reserved for big problems that don't get sorted, really poor dealers that sell crap cars and who try to wriggle out of doing anything about it. I tend to think that if a reviewer gives only one star for a couple of minor issues, then they're just being petty and out for revenge - but maybe that's just me.

I was thinking 3-4 stars, but then you're not reviewing how helpful they were before the sale - they all do that! - so 2 stars I think for poor after sales service and attention to detail.

Thanks though Jymmer for your input (very much enjoying that air con at the moment!!) and hurrah for www.lockingwheelnutkeys.co.uk! Good to hear Devenboy, that you found them good too.
 

·
Registered
Joined
·
995 Posts
Lol, there's no hope for you Mike!
The crap dealers who wriggle out of helping the buyer as you describe are exactly the one's that deserve to be shamed with Jimmers one star.
It's not so much revenge, it's more to warn other unsuspecting buyers of the likely service they can expect from the crappy dealer you've dealt with.
But fair play to you for being kinder than me... I'd happily watch their stinking establishment burn down.
(I've bought cars from that kind myself in the past)
 

·
Registered
Joined
·
6,724 Posts
Why wait till your warranty runs out, give them one star NOW and comment that you had to leave a star just to continue on the page.
I would print their name in this forum, as no other member gets the run around. As long as you stick to the facts, they cannot prosecute you for bad mouthing them if its the truth. (Watch a few Judge Rinders programmes) He'll put you straight on the law :wink: :grin:.
The dealership owes you £40.00+ Take them too court.
 

·
Registered
Joined
·
4,709 Posts
Are you an AA or RAC member?

They all carry a universal removal tool.

It destroys the locking wheel nut so you will need new ones (easily available online) but at least you'll be able to get the wheel off.
 

·
Registered
Joined
·
1 Posts
OK, so on Monday I spoke to the dealers, the chap I spoke to first said it should show on the pre-handover checklist whether it had a locking wheel nut with it. I had no such paperwork and could not remember any such thing being given to me. On calling them back to tell them this, I spoke to the guy who originally sold me the car. I explained the whole thing to him, and he said he'd look into it and call me back in 10 minutes. 2 hours later, I called him again, and he fobbed me off suggesting I go to another garage who would charge much less than the dealer for finding out which key I needed. I should have kicked off here , but didn't, and checked with a local garage I'd used plenty of times before, who confirmed that only the dealer could do this. I then checked with the Nissan garage, who quoted £75 for half an hours work to check through their keys, plus the price of the key, another £20 on top.

At this point I was getting fed up with the whole thing, and instead of calling back the dealer, I must admit, I caved in and decided to try the "Locking Wheel Nut Keys" website I mentioned in the original post (LWNK if anyone wants the link again). I bought a key, and sent them some photos of one of the locking wheel nuts, with some of my drivers licence and logbook, along with the wrench size. Today (Friday), having used their cheapest postage, I received it, and it works perfectly. So full marks for them, and I'd recommend it if people have the same problem. It only cost just over £40 with postage.

As for the dealer, as soon as the warranty runs out, they'll be getting a review from me that will be fair but harsh on their after sales service and attention to detail (the valeting wasn't up to much - sticky sweet stuck in the glovebox, mouldy parcel shelf, which I had mentioned to them before).

Thanks again everyone for your help!
Hi guys,

My 2015 Note 1.2 DIG-S Acenta Premium (that I've had for about two months now) has no locking wheel nut key. I've known this since soon after picking it up from the dealer (although the guy who sold it to me said that it was in the glovebox). After a brief check online to find they only cost £25 or so to replace, I decided to pick one up sometime in the near future.

Yesterday I called in to the local Nissan garage and asked about purchasing a new one, only to be told that I would need the code that would have come on a card when the car was first sold. Of course, the card is nowhere to be found amid the paperwork I received, nor has the code been recorded in the manual. The only other option the parts guy offered me (short of having the nuts removed by a specialist), was to book it in with Service to try all the keys they have, which I can't imagine would be cheap.

I have found this website that offers replacement keys without code, just by sending photos of on of the nuts, and proof of ownership. This only costs about £39, and seems legit. Does anybody have any experience there?

Failing that, the car is still in warranty, is it worth going back to the dealer and trying to get them to sort it?

Many thanks!
Hi Mike,

I was going to use this website to get a new locking nut as I am in the same situation as you except I purchased my car privately. After taking an age to find my log book I went to the site yesterday only to find it's gone, not sure if they have gone out of business or just havent paid their web hosting bill :) I wondered if you have any contact details for them so I can see if they are still operating?
 
1 - 14 of 14 Posts
Top