[compassrose]

Hi. Recently bought from an affiliated dealer a 2009 Acenta with the standard alloy wheels. I've thoroughly searched the car and can't find the special socket to remove the "locked" wheel nut. What I did find under the boot cover by the spare wheel was a sealed plastic bag from Nissan with 4 "locking" wheel nuts and a socket but of a different pattern. Perhaps the dealer was going to remove the 4 existing ones and fit the bagged ones knowing the original socket was missing? Is it reasonable of meto expect the dealer to provide a socket that fits (assuming the previous owner lost it)? If this is going to be a difficult issue with him would I alternatively be able to buy one (to fit)from amain dealer?
David

 

[flash22]

pop to a nissan dealer thay have a range in the workshop, thay may lossen them foc, if you havent bought it long ago take it back as its thier problem tbh
have a look in your paperwork you may find a key codepass with a number on it (bussiness card sized bit of paper)

Edited by: flash22

 

[greenplane]

If you were top go to trading standards , they would quote the sale of goods act , which in your case is "Not fit for the purpose of sale", which basically means that if you buy something and all the parts are not there or something is broken stoping you or anyone else from using the product correctly they have to provide itno matter what. When i got my note, the radio key code ws missing, i know not the same however it is the same in the sale of goods.Plus If you have a puncture, blow out etc, what happens then?, if the police were to say anything they could be really snooty and say that its your fault and fine you, because you cant repair the flat, thus calling the AA or RAC etc, they would have to transport you car to the nearest nissan dealer, which you may not have on your policy , therefore costing you alot more.

 

[MrNote]

As flash said I'm sure a Nissan dealer will be able to help, although it's probably worth taking it back to the dealer first.

 

[Woodcote]

I had my Note serviced last week - my locking wheel nut was buried in the boot (full of junk!!) - they said not to worry as they have a 'master' socket.- so I expectthey should be able to remove them no problem.

 

[mnl]

because you cant repair the flat, thus calling the AA or RAC etc, they would have to transport you car to the nearest nissan dealer, which you may not have on your policy , therefore costing you alot more.

I know from experience that the RAC won't do anything even if you have recovery, I assume the AA are the same.
If you do not have a viable spare wheel (because it isn't there or it has no tread), or the manufacturer supplied instant spare (because you used it up already) then tough, its your problem, you haven't actually broken down. Most likely they will argue that not having the wheel key means you don't have a spare that can be fitted.

If the spare is flat, they will blow it up for you and fit it.

(They won't recover you if you crash and can't drive on either, your insurance should pay a recovery/storage firm to do that.)


As to the OP, if Nissan won't help or are too far away, Kwikfit (and your local thieves) have special sockets designed to remove locking bolts, just fit the new ones.

 

[greenplane]

I was told by my local tyre specialists, that locking wheel nuts are the bane of the tyre fitment industry as these cause more problems than you can imagine, as in alot of dealers and garages use air impact wrenches on them instead of what they are supposed to use the torque wrench, therefore making it periless to get them out again without sheering them off.

 

[compassrose]

Ok guys thanks for that - I've spoken to the dealer and he made encouraging noises and will ask the service manager to contact me so I will keep you posted.

 

[David_B]

If all else fails, your paperwork should include a code for the nut so you can obtain a duplicate.

 

[compassrose]

Well many thanks everyone - your replies helped me push the matter forward and I got a result - the dealer got their local branch (to me) to remove the locked on nuts with their master set and replace with the new ones sitting in the boot in a sealed plastic bag. Of course it looks like this should have been done before I got the car - but alls well that ends well!
Once again may thanks to you all.

David

 

[flash22]

Glad you got it sorted
Now make sure that pass code is in a safe place writing in the back of the handbook is useful too


ps. If you use that tire repair stuff in can, dont tell em when you get it fixed/replaced as the tire blokes hate the stuff as it goes everywhere,I over hearda quikfit monkeysay to customer inno uncertiant terms what he could do with his car because he had told them he used it


Edited by: flash22

 

[mnl]

I bought a load of that slime/gloop that you put inside the tyres to seal punctures as they happen. Did both motorbikes. That is the stuff the tyre fitters really hate.

Didn't work. Tyres still go down, it never seals anything.

2 bikes, 2 punctures, 2 failures.

What it does do however is 2 good things:

1) it balances the tyre. Works like the granules that off roaders put in their big tyres, once it spreads out evenly the tyre is balanced: amazing

2) it cools and lubricates the tyre, so when you do ride 4 miles home on the flat (not fun trying to turn with a flat back tyre) the inside of the tyre is perfect, not ripped out into little balls of rubber.
(Still scraps the tyre though, the soft outer compound scrubs off the edges

)

 

[greenplane]

One thing before you wrap this one up, dont leave the key in your boot with the spare, as it can so easily walk, during your next service MOT etc. i put mine in the safe in the passenger seat squab