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Discussion Starter #1
Hi,
New to the forums but would welcome some feedback on recent visit to dealership to have Aircon serviced.
Knew it wasn't operating properly and was advised that basic service charge would be around £45. In addition any regas would be 19p per gram plus vat.
Picked car up and was told they had to add 485g to system. They found no leaks or problems. I had to ask for a copy of the print out from the machine, which recorded the system charge took 400g. I queried where the additional 85g had come from. Told system actually holds 500g and they had put 485g in.
The sticker on underside of bonnet states capacity is 400g.
Have I been mugged! Ended up with bill for £160. Another dealership has quoted me £139 for full regas and service.
 

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Rip-off


It's only standard R134a refrigerant.


My local guy, who has been doing aircon systems (and only aircon systems) for over thirty years and who is used by anumber of local dealerships, charges a flat £69.00 +VAT to:



  • Vacuum extract and weigh the existing refrigerant (this take at least 30 minutes to do properly)

  • Pressure test and inject lubricant to ensure that the internal seals are preserved.

  • Install the correct weight of refrigerant

  • Fully test the system
And that is the price for someone working in London!
 

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Just add that R134a in bulk costs under 3p per gramme!


Even the smaller cylinders are only around 6p per gramme.
 

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Stay away from dealers unless absolutely necessary. they are ALL very very very expensive. and the service you get is frequently well below par.

My local mechanic will do a full aircon service exactly as Nigel B states above for £75 (inc VAT) (so Nigel is being ripped off at £69+VAT...lol)

Next time, look out for an aircon specialist, there are a lot out there......but Keep away from Kwik Fit and their ilk.
 

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Discussion Starter #5
Hi
My note has the new refrigerant installed, so old system can't be used.
Hence high price bring charged. Checked with another dealership who said max cost for full recharge would be £139.
Still think 485g refill is out of order and will be writing to dealership for an explanation.
 

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Discussion Starter #7
Simply to see if they were all the same and they're obviously not.
Larger problem is the lack of alternative businesses who service air conditioning with the new refrigerant gas - even national companies ATS Europe etc only do the old type.
Thanks for your comments, can anyone confirm that 400g is the correct capacity on note versa 2015 model?
 

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If the 2015 uses R1234yf treehugger friendly refrigerant, it costs 9p a gramme in 5kg cylinders. All cars since 2017 must use it, and Nissan stared using it early, but surprisingly, Renault didn't. Can't help with capacity, but the sticker ought to be right, or there is no point in sticking it on! (Unless Nissan had a load of old stickers to use up........)

 

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Discussion Starter #9
Conclusion:
Wrote to service manager setting out my complaint. He phoned several days later blaming overcharge on the poor handwriting on job sheet from technician. Pointed out I that I had raised the fact that print out identified quite clearly that 400g had been used in service not 485g as charged but was told my car has a capacity of 500g which it hasn't. He apologised and said he would write to me and refund overcharge.
Some 14 days later letter arrived placing the blame on poor handwriting! and ignoring the fact that print out was ignored by accounts staff. Refunded the cost of the 'extra' 100g and no such thing as a goodwill gesture for the abysmal customer service.
Well there's one garage I won't be using again.
 

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Use an aircon specialist in future!


You will probably find that the local Nissan dealer uses a mobile specialist (the dealers often lack both the equipment and expertise) and then simply heavily load the price that they paid.


The lack of any apology or goodwill gesture is par for the course with Nissan dealers I am afraid.
 

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Anyone know what type of gas for a 2014 1.2 petrol note, my aircon has packed in, guessing it needs rcharge as compressor turning etc
 

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It will be clearly marked on a sticker under the bonnet.


2014 was the changeover year when R1234yf became mandatory, but if yours was early 2014 it could use the old type refrigerant.
 

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Definitely can't mix the types. I've had mine done in the last few months and it was confirmed to me then (by an independent who wasn't doing the work and the guy who actually did it).

Sadly, I did have a leak and needed one of the pipes replacing (dealer part only). Ouch!
 

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Furthermore, I'm pretty sure they told me the connectors are different on the new systems - to prevent someone trying to put the old stuff in the new systems.
 

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Furthermore, I'm pretty sure they told me the connectors are different on the new systems - to prevent someone trying to put the old stuff in the new systems.



They are indeed but is is difficult for the average owner to tell the difference in the connectors.
 

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Thanks for the replies guys, this sounds like its gonna cost lots of money ouch indeed



Just don't use a Nissan dealer as they normally, buy-in the AC expertise and then add their whopping mark-up.


Find a good local AC specialist instead.
 
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